Content Tagged "servicenow"

Our initiative aimed to refine customer service operations, ensuring smoother interactions and heightened satisfaction. Through meticulous optimization, we strived to streamline support processes, prioritizing an exceptional customer journey at every encounter.

In this project, we harnessed historical data to identify patterns and proactively optimize efficiency, reduce downtime, and enhance overall service quality in outsourced IT operations. 🚀

Explore how ServiceNow data was transformed using Databricks, AI, and LLMs to create a more customer-oriented approach for analyzing and categorizing support tickets.